Shipping and return policies for Lux Lisbon

Return Policy
We are happy to refund unwanted items that are returned to us within 14 days. Please send the items to the address below enclosing a note quoting your order number, the items you are returning, and stating that the items are unwanted, and you require a refund.

Just email us on and we'll sort out a return address.

Should you receive any items that you did not order, or that prove to be faulty, you can also return them to the address you will get from emailing us. Please enclose a note quoting your order number, what you are returning, the nature of the fault, and specifying whether you require the correct item to be sent out, or a refund.

All goods that are returned are the responsibility of the customer and you may wish to send goods by registered post. We are not liable for goods that do not reach us and in all cases the buyer is responsible for postage charges.